Refund & Cancellation Policy

1. Right of withdrawal — 7 days, no questions asked

You have 7 (seven) calendar days from the purchase date to withdraw from the Aran'du PRO subscription and receive a full refund, with no need to give a reason. This is the right of withdrawal under art. 49 of the Brazilian Consumer Protection Code, and we apply it unconditionally, even if you have already used the tool.

2. How to request a refund (pick the easiest route)

Any of these options works; there are no forms and no red tape:

• Paddle customer portal: open “My account › Manage subscription” in Aran'du and request the refund or cancellation there.
• Account settings: the account menu inside the app gives you access to the same subscription portal at any time.
• E-mail: write to arandu@zohomail.com from the e-mail used at purchase. We confirm and process the refund, usually within 2 business days.

arandu@zohomail.com

3. Time to receive the money back

Once approved, Paddle — Aran'du's authorised reseller (Merchant of Record) — returns the amount through the original payment method. The credit usually appears within 5 to 10 business days, depending on your bank or card issuer. Exchange-rate differences or fees charged by your financial institution are outside our control.

4. Cancel at any time

The subscription is monthly with no lock-in. Cancel whenever you like through the subscription portal (My account › Manage subscription) or by e-mail. After cancelling there are no further charges and PRO access remains active until the end of the period already paid; the account then returns to the free plan with your account data intact.

5. After the 7 days

Once the withdrawal period has passed, charges already made for the current period are not refunded automatically, but cancellation remains available at any time and stops the next renewal. In case of duplicate charges, a technical failure that prevented use of the service, or an error on our side, we refund in full — just write to us.

6. Contact

Refunds and cancellations are handled by Thiago Elias dos Santos Prado, supplier of Aran'du, at:

arandu@zohomail.com